Onsite Technical Support & Sales Representative

Minimum education: Highschool Diploma (or equivalent)
Strong knowledge of software troubleshooting techniques
Ability to achieve sales and customer experience goals and objectives
Competence to retain knowledge and solve customer concerns through memorization of product offerings and customer information
Strong attention to detail while multitasking with speed and accuracy
Excellent phone etiquette and communication skills
Flexibility to adapt to the needs of the customer, the business, and your team
Display commitment through a reliable track record of attendance and performance
Computer literacy and ability to type 25-35 words per minute and learn call center software
A passing hiring assessment (soft skill scenario modeling and product knowledge)
Existing knowledge of multiple hardware platforms and operating systems, or willingness to learn, including but not limited to Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment and applications.

Evaluate and troubleshoot with customer concerns
Identify technical issues, deploy solutions with efficient, clear, courteous, and accurate communication
Utilize call center technology to solution, input, track, and report customer issues
Meet goals and grow from feedback and coaching
3-4 weeks of in class training, additional 2-4 weeks of floor training directly paired with peers
Sell Asurion smart home and other products on every call
Directly connected to PPX incentives
Spending 4-8 hours daily working at a computer in a call center environment (high noise levels, using headset 90% of the time)
When needed, escalate calls appropriately
Through interactions with customers, demonstrate integrity in serving, solving and selling with expectations to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion’s values.

No preferred qualifications provided.