Account Executive – Government

Account Executive – Government

Requirements

• Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
• High School Diploma/GED (Required)
• 2-4 years Selling to Government (State and Local) accounts. (Required)
• Customer Satisfaction (Required)
• Sales (Required)
• Attention To Detail (Required)
• Communication (Required)
• Presentations (Required)
• Problem Solving (Required)
• Analysis (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• New Sales activities: Utilize contact list to call leads to generate sales opportunities. Exceed monthly sales, renewal, and churn target goals. Welcome customers to T-Mobile and review service agreement, answer questions regarding service, and probe for additional business. Sustain monthly call goals as expectations dictate.
• Account Management and Maintenance Activities: Establish and cultivate customer relationships to drive sales and increase customer base. Complete Customer account maintenance resulting from account reviews. Provide account analysis to determine up-sell and renewal offers. Monitor and resolve customer issues. Track individual account activity and results.
• Extensive data entry, system navigation, and utilization required, including independent analysis and decision making related to information. Accuracy and efficiency in data entry required.
• Successfully completes continuous training to maintain knowledge of products, services, and sales approaches. Uses automated knowledge system, as well as any training tools provided to deliver exceptional service to meet T-Mobile’s productivity and quality standards.
• Attains productivity and sales goals based on targeted metrics. Meets/exceeds all departmental goals and business objectives.
• Demonstrates positive and cooperative behavior with customers and coworkers. Demonstrates personal leadership in consistently maintaining high standards for ethical and professional conduct.
• Disburses adjustments and credits as appropriate within established limits and criteria.
• Also responsible for other Duties/Projects as assigned by business management as needed.

Preferred Qualifications

• Bachelor’s Degree (Preferred)
• Less than 2 years Extensive customer service experience. (Preferred)
• Less than 2 years Business markets sales experience. (Preferred)
• Less than 2 years Wireless industry sales experience. (Preferred)
• Less than 2 years Telesales or technical sales experience. (Preferred)
• Customer Service (Preferred)
• Microsoft Excel (Preferred)
• Technical Sales (Preferred)
• Inside Sales (Preferred)