Client Services – Vice President

Client Services – Vice President

Requirements

• Bachelor’s Degree and 10+ years of related experience in hospitality and guest services in a corporate environment
• Strong ability to work exceptionally well as a team member and leader, and communicate to staff, consultants, and clients at all levels with humility and openness
• Excellent communication skills, both written and oral with an outgoing and positive approach
• Strong organizational, technical and multi-tasking skills with the ability to prioritize multiple meetings and deliverables and with high level of attention to detail
• Strong ability to meet frequent and specific deadlines; consistent follow up to ensure tasks completed
• Highest level of professionalism and professional integrity

Responsibilities

• Manage delivery of service lines to very high standards to support business performance
• Act as primary relationship manager for all professional and corporate group contacts
• Partner with Events and Marketing team to ensure that all onsite Blackstone events align to branding and corporate design and production standards
• Partner with GCS, CRES and T&E team to deliver holistic office-based experiences
• Elevate current services to next level in New York and across US Regional Offices
• Build and document standard operating procedures
• Integrate the ESG and Wellness agendas across verticals
• Develop excellent relationships with peers across global regions to develop and drive consistency of the Blackstone brand implementation to bring the client and colleague experience to life
• Lead weekly internal coordination meetings with all internal partners
• Assume the role as an “expert in residence” in space optimisation, keeping up-to-date on emerging technologies and opportunities
• Report, track and monitor internal meeting/event/visitor activity, demand and data points, and regular analysis and proposal of process improvements (e.g., tech systems, EMS, Envoy)
• Become expert user for the conference room booking platform (EMS) in order to provide user support, optimize tools, and ensure integrity and accuracy of information (EMS), and build and conduct training modules including for Envoy visitor registration platforms
• Prepare monthly reports to identify opportunities, efficiencies and cost optimization of services
• Manage monthly re-billing and detailed budget management for services; work closely with Accounts Payable to ensure invoice/payment requests are properly processed in a timely fashion and re-charged correctly to Cost/Project Codes
• Proactively manage and maintain positive vendor relationships (i.e., outsourced vendors); including conducting regular performance evaluation meetings to ensure Blackstone service levels and values are achieved and within budget, as well as invoice processing and payments/re-charges
• Oversight of all team ordering, purchasing, and invoice reconciliation
• Build relationships with US Office Managers and aid in training, set up and build out of local requirements in line with core role responsibilities described above
• Perform administrative duties and special projects related to the department as assigned

Preferred Qualifications

• Familiarity and understanding of various corporate services specific systems, including but not limited to Concur, CVENT, IWMS tools, Envoy, BOX, Document Management tools, EMS conference booking tools, (strongly preferred)