Reconditioning Center Manager – Holman Auto Center

Reconditioning Center Manager – Holman Auto Center

Requirements

• Excellent verbal and written communication skills
• Excellent interpersonal, counseling, negotiation, and customer service skills
• Anticipates and interprets customer needs to identify solutions
• Strong presentation skills
• Effectively coaches, gives performance feedback and provides development opportunities within own area of responsibility or department
• Bachelor’s degree in a related field or equivalent work experience
• 3-5+ years’ experience, including 2+ at a leadership level
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)

Responsibilities

• Oversee the entire pre-delivery and reconditioning process from vehicle intake through front-line readiness.
• Meet dealership turn time expectations.
• Hire, train, mentor and manage a diverse team of technicians, detailers, and parts/service personnel.
• Analyze PDI and reconditioning timelines, identify process bottlenecks, and implement improvements to reduce average days in recon.
• Process map to streamline operations and increase vehicle throughput without compromising quality.
• Manage relationships with third party vendors including the monitoring of turnaround times and ensure quality of outsourced work aligns with intercompany standards.
• Establish and enforce quality control procedures for each stage of the PDI and reconditioning process.
• Oversee, track and maintain PDI and reconditioning supplies and parts inventory to avoid delays.
• Track and control reconditioning costs on a per-unit and monthly basis.
• Review financial reports to identify savings opportunities and implement strategies to lower cost-per-vehicle without compromising quality.
• Ensure cross departmental collaboration by working closely with sales, service and the acquisition team to ensure vehicle readiness aligns with inventory needs and marketing plans.
• Maintain accurate record of PDI and reconditioning work in dealership management system (CDK) and recon tracking software.
• Use data to drive decisions and support continuous improvement.
• Ensure work is performed in accordance with safety, environmental and industry regulations.
• Perform all other duties and special projects as assigned.

Preferred Qualifications

• Additional education, certifications, or other distinctions are a plus