IT Service Desk Technician
| Company | Uline |
|---|---|
| Location | Waukegan, IL, USA, Milwaukee, WI, USA, Pleasant Prairie, WI, USA, Morton Grove, IL, USA, Kenosha, WI, USA |
| Salary | $24 – $30 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- High school diploma or equivalent. Bachelor’s degree preferred.
- 3+ years of experience as IT Service Desk Technician or Data Center Operator.
- Experience with incident, change and problem management in a multi-location data center.
- Experience in utilizing ITIL compliant Service Management platforms, including ServiceNow.
Responsibilities
- Provide support and troubleshooting for desktop, laptop and data center hardware / software issues.
- Create incident tickets to document issues and route tickets to appropriate support group.
- Handle major IT incident management to quickly resolve issues that impact the business.
- Support IT operations including system saves and restores, AS400 IPLs, server reboots, off-site tape storage and report generation and distribution.
- Conduct user account set-up, security maintenance and systems monitoring.
Preferred Qualifications
- Bachelor’s degree preferred.