Support Staff
| Company | Carbon Health |
|---|---|
| Location | Dedham, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- Able to remain focused and calm during stressful situations (high volume of patients that walk in and need to be registered, calling 911 and directing paramedics to patients that must be sent to the ER etc)
- Computer skills required; working knowledge or willingness to learn Google Suite mandatory, and must type 30+wpm
- High school diploma or equivalent
- At least one (1) full year of direct experience as a medical office receptionist in a fast-paced clinic, hospital, or similar healthcare setting or three (3) years of related customer-service experience
- Must be able to multitask effectively; critical time management skills necessary
- Demonstrated ability to interact with healthcare professionals, patients, and insurance companies alike
- Excellent customer service skills
Responsibilities
- Be the first and last interaction with our patients
- Greeting patients and acting as a resource
- Schedule patients through different modalities
- Introduce the Carbon app to patients
- Verify insurance and collect copayments
- Administrative work such as writing referrals and preparing lab paperwork
- Work collaboratively on projects with clinical leadership to enhance the patient experience
Preferred Qualifications
- Experience and familiarity with medical insurance (understanding of costs, deductibles, copays, coverage) preferred