Account Manager – Smb

Account Manager – Smb

Requirements

• 1+ of experience in account management, sales, and customer success, or a similar revenue-generating roles.
• Experience in SaaS or a technology preferred, particularly if you’ve worked with a high volume of SMB accounts.
• Experience with Salesforce is a plus.
• Excellent written and verbal communication skills, with the ability to build strong customer relationships and effectively convey product value.
• The ability to prioritize value over features, always focusing on how your solution will solve customer challenges and meet their needs.
• The ability to close deals and ask for commitment from customers with confidence.
• A growth-mindset, with a focus on learning, embracing challenges, and continuously improving.
• A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.

Responsibilities

• Lead the growth and expansion of our current customer base by identifying and securing upsell opportunities.
• Educate customers on the benefits of upgrading to a higher tier or adding more users to enhance their experience with CompanyCam.
• Proactively meet with customers to understand their current processes and identify business challenges.
• Perform product demos to showcase features and solutions to potential customers.
• Partner with CSM’s to identify growth opportunities within accounts.
• Create a pipeline of opportunities and maintain reliable forecasts to ensure consistent growth.
• Listen to customer feedback to help inform product and marketing strategies.
• Support customer inquiries regarding their accounts, collaborating with CSMs to ensure customers are educated on how to best utilize our platform.

Preferred Qualifications

• Experience in SaaS or a technology preferred, particularly if you’ve worked with a high volume of SMB accounts.
• Experience with Salesforce is a plus.