Customer Service Representative – Industrial Supply
| Company | SunSource |
|---|---|
| Location | Woodridge, IL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- 5plus years related experience and/or training; or Bachelor’s degree (B. A.) from a four-year college or university; or equivalent combination of education and experience.
- Must be able to successfully function in a fast paced, high volume environment utilizing Microsoft Office tools such as Word, Excel, Teams, etc.
- Excellent communication and interpersonal skills a must.
- Must be able to multi-task and problem solve
- Distribution and/or manufacturing experience required
- Knowledge of industrial hose and gasket industry preferred
- Knowledge of Epicor (P21) a plus
Responsibilities
- Sell industrial hose and gasket products and maintain customer accounts
- Take orders on the phone and over the internet
- Enter orders and product quotes into the computer system
- Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained
- Estimate delivery dates based on knowledge of production and delivery schedules and inventory
- Prepares reports of business transactions in company database
- Works with account managers to keep account activities up to date
- Investigates and resolves customer problems with deliveries
- Other duties as assigned
Preferred Qualifications
- Knowledge of industrial hose and gasket industry preferred
- Knowledge of Epicor (P21) a plus