Service Manager

Company	Xylem
Location	Feura Bush, NY, USA, Seneca Falls, NY, USA, Auburn, NY, USA, East Syracuse, NY, USA
Salary	$72300 – $130100
Type	Full-Time
Degrees	Bachelor’s
Experience Level	Senior, Expert or higher

Bachelor’s degree strongly preferred; or equivalent military experience; or applicable industry equivalent experience in lieu of degree
Ability to obtain all required customer clearances (TWIC, DISA, etc.)
Industrial or commercial process water experience required
Clean driving record
5 to 7 years of technical work experience or 3 years of industry specific experience
Combined with 3 years of leadership/management experience
Proficiency with computers and business software, such as Microsoft Office, Skype, Oracle/SAP, cloud-based solutions
People management
Ability to communicate up/down/across
Ability to lead and motivate teams
Demonstrates critical thinking and complex troubleshooting in order to guide and advise team members and customers
Ability to defuse situations at a customer or internal issue.

Create and maintain safe working environment and culture within the organization
Take care of company property
Defines and drives (proactive) customer management, employee management, safety management, interpersonal relationship and leadership skills
Demonstrates high impact culture through innovation, accountability and empowerment
Is agile in responding quickly to customer issues
Operational and strategic management
Autonomy to make decisions that impact divisional and cross-functional / commercial span of control
Ensures cost/revenue support the financial goals of the P&L
Provides proactive direction to commercial teams to ensure service center objectives are achieved
May provide direct supervisor to sales and other commercial colleagues
Demonstrates leadership behaviors across organizational boundaries of candid communication, collaboration, developing people, embracing DEI and innovation