Lead Business Execution Administrator

Lead Business Execution Administrator

Requirements

• 6+ years of Administrative Support or Business Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Responsibilities

• Design and develop comprehensive training programs aligned with subject matter and tailored to audience needs
• Conduct training sessions for new hires and current employees to ensure consistent understanding of Lockbox payment procedures
• Create, update, and maintain training documentation
• Observe staff performance, provide feedback, and deliver targeted coaching to improve individual and team performance
• Serve as a subject matter expert and communicate interpretation of procedures to less experienced staff
• Collaborate with stakeholders to derive training strategies and schedule training sessions
• Drive and support continuous improvement initiatives focused on improving effectiveness of Lockbox training function

Preferred Qualifications

• Prior experience in Lockbox operations environment
• Experience training, coaching, and providing feedback to staff/managers
• Excellent verbal, written, and interpersonal communication skills
• Ability to work in a fast-paced deadline driven environment
• 1+ year of SharePoint Site Collection Administrator experience
• Basic Microsoft Office experience – Word, PowerPoint, Excel