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Account Manager – Uber Advertising
| Company | Uber |
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| Location | Toronto, ON, Canada |
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| Salary | $72500 – $80500 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level |
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Requirements
- 3+ years of full-time experience in an advertising or related role (media/marketing agency, ad tech, sales)
- Experience in a client facing position
- Basic understanding of media KPIs and terminology
Responsibilities
- Partner with the Account Executive(s) and/or Uber Eats commercial teams to analyze merchant, platform, and category insights to identify growth opportunities within their book of business
- Manage pipeline of growth opportunities in Salesforce, ensuring accurate tracking of deals, contracts, and opportunity progress
- Create a comprehensive growth plan building on existing performance + insights
- Lead advanced growth conversations with merchants, including objection handling, and budget recommendations
- Serve as a subject-matter expert on products, advanced questions, and technical specifications, tailoring value propositions accordingly
- Coordinate with internal team + merchant partners to ensure proper campaign execution and operational efficiency (eg. collecting creative assets, implementing measurement solutions, etc)
- Monitor campaign performance and budget utilization, and provide optimization recommendations to merchant partners
- Support in reporting campaign outcomes to increase retention / growth
- Address and resolve billing issues in collaboration with Ops teams / merchants
- Work with business, product, and eng teams to provide feedback on product features and improvements based on customer needs (VOC)
- Coordinate with other technical / ops teams to ensure smooth implementation and integration of specialized products
- Scale impact across the team and org, helping to streamline ways of working, provide feedback on process improvements, sharing best practices, and developing best in class examples
Preferred Qualifications
- Ability to analyze data, review results, draw insights, and propose recommendations
- Experience running large-scale ads campaigns and partnering with large, complex brands
- Experience building relationships with internal/external partners
- Excellent negotiation, forecasting, communication, and problem solving skills
- Speed, resourcefulness, and a go-getter mentality who can navigate ambiguity
- Experience with performance advertising and the corresponding KPIs / measurement expectations
