Senior Wire Operations Associate

High School diploma or equivalent; post-secondary education preferred
Minimum 3-5 years of banking experience; prior specific experience in transaction processing, wire transfer operations, and fraud detection required
Experience working in a fast-paced and deadline-oriented environment
Excellent interpersonal and customer service skills
Demonstrated knowledge of Wire Transfers
Strong analytical skills
Proficient computer skills
Ability to perform job functions accurately and with attention to detail

Assists the Wire Operations team lead on daily tasks and escalate issues accordingly
Processes, verifies, submits, and receives wire transfers in accordance with established Bank procedures
Performs various security related functions, such as verifications and callback confirmations, to validate the authenticity of outgoing wire transfers
Works directly with clients and internal service partners to ensure proper documentation is being completed for accurate transfer of funds
Reconciles the transaction fraud monitoring queue and any OFAC related inquiries and performs the proper due diligence in mitigating fraud
Investigates and researches suspicious or fraudulent claims in accordance with the Bank’s policy and procedures
Recommends to management changes in processes based on trends to lessen the Bank’s exposure to future fraud losses
Directly involved in fraud loss recovery, entering and researching disputes, adjusting customer’s accounts, and following up with the customer on account actions
Works closely with Relationship Managers, Treasury Management Officers, Deposit Operations, Treasury Operations, ACH Operations, Compliance, and all other authorized parties affiliated with Wire Services to effectively execute the responsibilities of the position
Performs other related duties as assigned

Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Finance
General Experience – 7 to 12 months