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Technical Account Manager
| Company | Cockroach Labs |
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| Location | Austin, TX, USA |
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| Salary | $77600 – $103000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- Proven experience (1+ years) in a customer-facing technical role such as TAM, Support Engineer, HelpDesk, Solutions Architect, or similar.
- An understanding of distributed systems, databases (preferably distributed databases like CockroachDB), and cloud infrastructure.
- Hands-on experience with database technologies, performance optimization, and troubleshooting complex systems.
- Exceptional communication and interpersonal skills to engage with technical and business stakeholders.
- Ability to understand and articulate customer needs, providing tailored solutions.
- Strong project management skills, including the ability to handle multiple accounts and prioritize effectively.
- A proactive and problem-solving mindset with a focus on achieving customer outcomes.
- Excellent organizational skills and attention to detail.
- Proven ability to collaborate across cross-functional teams in a dynamic, fast-paced environment.
- Familiarity with programming languages such as Python, Java, or Go.
- Knowledge of cloud platforms like AWS, Azure, or Google Cloud.
Responsibilities
- Serve as the primary technical point of contact for assigned customers, building and maintaining strong, long-term relationships.
- Understand customer use cases, business goals, and technical needs to ensure successful deployment and ongoing use of CockroachDB.
- Advocate for customer requirements and ensure they are addressed internally.
- Drive adoption of CockroachDB within customer environments by providing technical guidance, best practices, and proactive support.
- Conduct regular account reviews and success planning sessions to track progress against objectives.
- Provide expert advice on architecture, implementation, and optimization of CockroachDB.
- Troubleshoot and manage technical escalations, coordinating with Support and Engineering teams to resolve issues promptly.
- Deliver technical workshops and product training to customer teams.
- Collaborate with Sales, Engineering, and Product teams to ensure customers receive a seamless experience.
- Provide feedback on product features, usability, and customer challenges to inform product development.
- Partner with internal teams to identify and drive upsell or expansion opportunities.
- Act as a project lead for technical engagements, ensuring timely delivery of solutions and milestones.
- Track account health metrics and proactively address risks or concerns.
Preferred Qualifications
No preferred qualifications provided.
