Senior Staff Outbound Product Manager

Senior Staff Outbound Product Manager

Requirements

• 8+ years of experience in a hybrid role across Solution Architecture, Product Management, or Solution Consulting.
• 5+ years of deep technical experience on the ServiceNow platform (ServiceNow certification preferred).
• Expertise in financial services workflows—specifically payment disputes (fraud and non-fraud), chargebacks, and investigations across major payment networks (Visa, Mastercard, STAR, PULSE, etc.).
• Strong discovery, consulting, and value-based selling skills.
• Proven ability to design scalable enterprise architectures that meet regulatory and operational standards.
• Deep experience in go-to-market planning, enablement content creation, and product evangelism.
• Familiarity with competitors such as Pega, Camunda, Salesforce, and Appian.
• Excellent communication and storytelling skills—able to influence both technical and executive stakeholders.

Responsibilities

• Design and consult on end-to-end financial disputes and fraud management workflows across card (credit, debit) and non-card payment rails (ACH, wire, check, Zelle, RTP).
• Guiding discovery workshops and solutioning engagements to uncover business needs, drive qualification, and architect innovative solutions on the ServiceNow platform.
• Serve as a trusted advisor and 3rd-party expert for clients at all deal stages—adding value to strategic conversations, demos, and technical assessments.
• Partner with Solution Consultants to build knowledge at the 101, 201, and 301 levels, enabling their success across the sales cycle.
• Develop product enablement materials, best-practice guidance, and value-focused content to drive understanding and adoption across customers, partners, and internal teams.
• Capture market feedback and real-world use cases to inform product roadmaps, feature prioritization, and overall strategic alignment.
• Act as a financial services product evangelist—representing ServiceNow in executive briefings, industry events, user groups, and with strategic partners.
• Collaborate across Product Management, Technical Alliances, Product Success, and Marketing to guide the execution of GTM strategy and release themes.

Preferred Qualifications

• Background as a developer, functional consultant, or pre-sales engineer.
• Experience working with or for financial institutions, issuers, processors, or fintech organizations.
• Demonstrated experience integrating AI into workflow automation or guiding outcomes.