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Senior Account Manager
| Company | Viant |
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| Location | New York, NY, USA |
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| Salary | $100000 – $115000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- 3-5 years digital media/programmatic/ad tech account management or client service experience
- Strong understanding and enthusiasm about the latest in digital media, ad tech, data targeting, 1st party data, platform sales, programmatic, behavioral targeting and optimization strategies
- Ability to thrive in a fast-paced work environment, while being able to quickly gain product efficiency across our broad set of offerings
- Smart, articulate, polished, self-driven, highly motivated team player with excellent problem-solving skills, as well as superb organizational, written, and verbal communication skills
- A consultative, strategic thinker with great energy and enthusiasm for account growth, upsell/cross sell, and customer success
- Proficient in MS Office, including PowerPoint, Excel and Outlook; Exposure to Salesforce.com or similar CRM; and Aptitude for working with custom software systems
- Bachelor’s degree required
Responsibilities
- Support RFI/RFP process to land new accounts across all service models in assigned territory
- Craft effective responses to RFPs and RFIs, including feasibility scoping, campaign design, and supporting documentation
- Manage and grow a roster of assigned accounts in territory or segment to maximize client satisfaction, retention, and growth
- Work as liaison between client and internal departments to onboard new customers, coordinate campaign updates, upsell opportunities, and troubleshoot delivery and performance issues
- Manage the campaign launch process from start to finish, inclusive of client kick off call, strategy recommendation, asset collection, optimization, and delivery of performance reporting
- Utilize Salesforce, Asana, and/or other campaign management tools to ensure all campaign information is accurate
- Deep understanding of Viant’s entire product offering and best practices for campaign effectiveness and cross-selling
- Proactively use data, trends, market insights, and logic to develop tailored campaign recommendations and opportunities for continued success
- Tasked with supporting growth goals QoQ and YoY, and being primary point of contact for the customer on day-to-day account needs
Preferred Qualifications
- Strong understanding and enthusiasm about the latest in digital media, ad tech, data targeting, 1st party data, platform sales, programmatic, behavioral targeting and optimization strategies
- Ability to thrive in a fast-paced work environment, while being able to quickly gain product efficiency across our broad set of offerings
- Smart, articulate, polished, self-driven, highly motivated team player with excellent problem-solving skills, as well as superb organizational, written, and verbal communication skills
- A consultative, strategic thinker with great energy and enthusiasm for account growth, upsell/cross sell, and customer success
