District Services Manager

Must be 18 years of age or older.
Must be legally permitted to work in the United States.
The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.
4 years of work experience.

Maintain collaborative and consistent communication with teams and activities.
Develop and maintain professional customer and Service Provider relationships.
Responsible for assisting in the recruitment, retention, and performance management of SPs within district.
Authorized to provide immediate and corrective feedback to Service Providers to improve performance.
Execute consistent monthly quality review with select SPs to drive high customer service.
Provide accurate, swift resolution of escalated customer issues.
Coach store management, store associates, and installers on proper and quick resolution.
Perform in home inspections, as needed.
Communicate with District managers, Store Managers, Specialty Assistant Store Managers to drive the Home Services and Specialty Install awareness, attach rates/sales, promotions, and process.
Act as an interface with store associates, expeditors, contact centers, and customers.
Drive store awareness and engagement surrounding Services and customer engagement.
Coordinate weekend lead generation events.
Partner with Services Leadership to execute Program initiatives and competitive shops.
Escalate potential program gaps by engaging in store walks and creating development plans for underperforming categories.
Communicate new program and/or processes to help improve the Services and customer engagement.
Ensure personal and team training and development is completed and maintained throughout the year.

Knowledge or experience in the retail store environment, home improvement industry or general construction industry.
Experience in residential remodel project management.
Strong communication skills (both written and verbal)/proven customer interaction skills and problem resolution.
Project Management skills or leadership skills.
3 years of work experience.