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Configuration Management Lead – Senior
| Company | CACI |
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| Location | Doral, FL, USA |
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| Salary | $67100 – $141000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- Must hold an active secret level clearance
- Bachelor’s degree in Information Technology, Computer Science, or related field
- Minimum 7 years of experience in IT Configuration Management roles
- ITIL v4 Foundation certification
- 3+ years of experience leading and managing technical teams
- Experience with ServiceNow CMDB, Discovery, and Service Mapping
- Strong communication and stakeholder management skills
Responsibilities
- Lead and manage a team of CMDB integrators and developers, providing guidance, mentorship, and performance management.
- Develop and implement Configuration Management strategies aligned with ITIL best practices, NIST SP 800-128, other relevant industry standards, and organizational goals
- Oversee the design, development, and maintenance of the CMDB in ServiceNow, ensuring it accurately reflects our IT infrastructure and services.
- Establish and enforce standards, policies, and procedures for Configuration Management processes.
- Collaborate with other IT teams to integrate Configuration Management with other ITIL processes (e.g., Change Management, Incident Management, Problem Management).
- Oversee projects related to CMDB improvements, integrations, and data quality initiatives.
- Develop and monitor key performance indicators (KPIs) for Configuration Management processes and team performance.
- Conduct regular audits of the CMDB to ensure data accuracy and completeness.
- Work with stakeholders across the organization to understand their Configuration Management needs and ensure the CMDB supports business objectives.
- Stay current with ServiceNow updates and new features related to CMDB, Discovery, Service Mapping, and Configuration Management.
- Provide regular reports to senior management on the status of Configuration Management initiatives and CMDB health.
- Manage relationships with Configuration Management tool vendors and oversee tool implementations or upgrades.
Preferred Qualifications
No preferred qualifications provided.
