Senior Analyst – CX Analytics and Insights
| Company | SharkNinja |
|---|---|
| Location | Needham, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Advanced proficiency in PowerBI and DAX required.
- Advanced proficiency in Excel and Power Point required.
- Ability to create visualizations of data trends to present to cross functional teams and management.
- SQL proficiency is also expected in this role with Python being an asset.
- Comfortable presenting to front line associates and to C-Suite executives.
- Experience with AI transcript analysis and Sediment Analysis.
- Able to work with substantial amounts of data and easily identify meaningful trends.
- Adapts well to change and manages time effectively to meet deadlines.
- Bachelor’s degree preferred.
- Previous experience in the durable goods category a definite asset.
Responsibilities
- Create and continuously enhance PowerBI dashboards.
- Provide day to day quantitative analysis, as requested by Executives or Management. Work with different data sources, proceed to analysis, and share results with stakeholders.
- Prepare Daily/ Weekly / Monthly reports for key executive meetings, that provide actionable insights vs. just the data, in a clear and concise manner.
- Be proactive with data findings to shape the future of Consumer Excellence, not being comfortable with the status quo.
- Capable of summarizing complex data to be presented/shared in a simple comprehensible way for SharkNinja executives via PowerPoint.
- Represent the voice of the Consumer Excellence team in cross functional meetings and represent own area of specialization with confidence and purpose.
- Participate fully as a member of the team and contribute to a positive and inclusive work environment.
Preferred Qualifications
- Bachelor’s degree preferred.
- Previous experience in the durable goods category a definite asset.