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Renewals Specialist

May 9, 2025May 9, 2025

Renewals Specialist

CompanySmartBear
LocationCambridge, MA, USA
Salary$Not Provided – $Not Provided
TypeFull-Time
DegreesBachelor’s
Experience LevelJunior

Requirements

  • 1-2 years of experience in a customer facing role
  • Bachelor’s degree
  • Sales, account management or customer success experience, especially in software, a plus
  • Strong customer-focus and service orientate
  • Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization
  • Ability to consult with customers’ remotely or onsite (if needed) at the business operation and technical levels
  • Ability to accomplish results working through others
  • Hands on, individual contributor and collaborative team player
  • Excellent written and oral communication skills, including presentation skills
  • Strong analytical and problem-solving abilities

Responsibilities

  • Strategically engage with customers to align customer goals with our solutions. Ensure account retention, development and growth of lifetime customer value
  • Drive customer use and adoption of software to ensure maximum license utilization by facilitating successful onboarding and adoption of software leading to retention, upsell and cross sell opportunities
  • Expand and grow customer accounts by identifying customer needs and educating and selling additional products in our software portfolio
  • Monitor and report customers’ product experiences and provide consultation and recommendations to improve performance and success

Preferred Qualifications

    No preferred qualifications provided.


TaggedBachelor'sCustomer SuccessFinance & Operations & StrategyJuniorSales & Account ManagementSmartBear

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