Director – Operational Risk Execution Sr. Group Manager

Director – Operational Risk Execution Sr. Group Manager

Requirements

• 15+ years of experience, including 8-10+ years’ managerial experience
• Robust understanding of operational risk management frameworks, industry standards, regulatory requirements, and risk mitigation practices.
• Understanding of Citi products and services and downstream impacts of operational risk strategy.
• Proven experience managing complex risk assessments, designing risk mitigation strategies, and overseeing compliance with operational risk frameworks.
• Demonstrated leadership in partnering with the business and senior management to address operational risk issues and implement solutions.
• Experience interacting with Regulators and Internal Audit.
• Demonstrated track record of effectively assessing and managing competing priorities.
• Experienced risk challenger who balances risks vs. rewards aligned with corporate risk culture.
• Comfortable in dynamic environments, capable of adapting to change while maintaining focus on risk management objectives.
• Ability to influence across cultures at a senior level, understanding how to operate effectively across diverse businesses.
• Ability to think strategically and align operational risk management with organizational goals and regulatory obligations.
• Ability to manage and drive change within the organization, ensuring risk management processes evolve to meet changing business and regulatory environments.
• Outstanding communication skills, with the ability to present complex risk matters clearly and persuasively to senior management, the Board and other stakeholders.
• Exudes strong executive presence and poise to garner credibility and confidence with stakeholders in senior-leader forums.
• Robust analytical problem-solving abilities and a high level of integrity to deal with highly confidential data.
• Effective negotiation skills, a proactive and ‘no surprises’ approach in communicating issues and strength in sustaining independent views.
• Strong analytical and strategic thinker; Demonstrated ability to make sound judgment calls on issues that can be both quantitative and qualitative in nature.

Responsibilities

• Establish policies, standards, and procedures to ensure consistency and alignment of operational risk management across the organization.
• Influence and guide businesses in risk-related decision-making, ensuring the integration of risk management into business planning and daily operations.
• Oversee the development and implementation of risk monitoring programs, including the creation of key risk indicators (KRIs) and dashboards to track operational risk exposure.
• Drive by example, a culture of look across ORM (business, L1 Risk SME and cluster teams) to elevate risks identified and elicit insights from work performed.
• Lead the reporting and presentation of operational risk status, trends, and key developments to the board, regulators, and other key stakeholders, as applicable.
• Stay informed of regulatory changes and ensure that operational risk management practices comply with all relevant laws and industry standards.
• Support internal and external audits and regulatory examinations, as applicable.
• Engage with key stakeholders to ensure that operational risk management practices are fully integrated into business processes and strategic decisions.
• Leverage technology and innovation for continued enhancement of risk management processes.
• Inspires people with a compelling and aspirational future vision; demonstrates optimism when leading the organization through challenges and uncertainty.
• Creates a highly resilient organization in which people persist through challenges, transparently communicate and own mistakes, and actively apply learnings to make Citi better.
• Establishes a safe environment where people candidly communicate opinions, seek diverse opinions, and actively debate decisions.
• Fosters a culture that rewards teams to pursue breakthrough ideas and improve business results; proactively invests resources in innovation initiatives.
• Creates a culture that strongly encourages teams to prioritize enterprise success over individual agendas and do the right thing for the organization.
• Boldly creates focus by aligning critical priorities across businesses, functions, and regions; eliminates nonessential work that could distract the organization from executing key priorities.
• Champions innovative ways to manage risk through streamlining processes and building common methods.
• Creates and reinforces a culture of exceptional controls that support client satisfaction and operational effectiveness.
• Proactively solves systemic enterprise challenges by investing time and resources to gather cross-enterprise data; builds sustainable solutions that fully address the root causes of issues.
• Creates a performance culture of high expectations that inspires people to continuously deliver excellence and exceed company goals.
• Energizes and reinforces an ethical environment where doing the right thing for clients and Citi is expected in every decision and action.
• Establishes a culture where teams actively cultivate collaborative partnerships across organizational boundaries; creates synergies that deliver added value for Citi.
• Champions strategies for leveraging Citi’s resources to have a positive impact on society; demonstrates deep understanding of client and community needs.
• Proactively implements systemic solutions to promote the well-being and engagement of all employees; embodies work-life balance through their words and actions and actively encourages others to do the same.
• Leads efforts to position Citi as an attractive place to work for diverse communities; cultivates an inclusive culture in which all individuals are valued and feel a strong sense of belonging.
• Leads with compassion and reinforces a culture in which people assume best intentions of others; treats others respectfully; listens, understands, and appreciates the unique challenges faced by others.

Preferred Qualifications

No preferred qualifications provided.