Sales and Training Manager – Membership

Sales and Training Manager – Membership

Requirements

• Bachelor’s degree in business, communications, or related field OR 4 years’ experience in sales, retail or related field.
• 1 year’s sales experience in business to business sales.

Responsibilities

• Drives membership in the assigned club by communicating goals results and feedback.
• Ensures signage is updated.
• Ensures all marketing collateral and signage related to membership programs is up to date.
• Completes and maintains required documentation and forms.
• Enables associate membership engagement by working cross-functionally with members, managers, and associates to identify training gaps and needs.
• Ensures training plans and materials are efficient.
• Provides information on membership benefits.
• Promotes the value of company products and services.
• Teaches associates to process and sell memberships, upgrades, and credit accounts.
• Communicates relevant information on membership events both inside and outside of the club.
• Assists associates with the proper execution of membership plans to support achieving membership sales.
• Directs club membership goals by selling memberships in the field and in the club using various techniques (for example, cold calling, outside appointments, membership drives).
• Communicates with current and prospective members.
• Educates members on membership types, programs, and benefits.
• Identifies and matches member or prospective member needs with appropriate membership benefits, services, or product solutions.
• Responds to membership questions and concerns.
• Encourages membership renewals.
• Assists with member account decisions.
• Demonstrates exemplary actions and workload execution by modeling and training processes to associates, providing on-the-job training in the work area and sales floor, teaching new technology and tool functionality, delivering new program rollout training, and providing continuous learning and process improvement opportunities.
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
• Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and ensuring diversity awareness.
• Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.

Preferred Qualifications

• Supervisory