Manager – Solutions Consulting-Cybersecurity & Risk Management
| Company | Mastercard |
|---|---|
| Location | Boston, MA, USA, Chicago, IL, USA, Arlington, VA, USA, White Plains, NY, USA |
| Salary | $105000 – $194000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Fluency in English
- Professional language fluency in Spanish, Portuguese, other languages is a plus
- Excellent phone/verbal and written skills
- Excellent organization and project management skills
- Demonstrated understanding of IP networking and information security principles
- Bachelor’s degree or equivalent
- Experience in consulting, sales engineering, or technical sales overlay role
- Experience in information technology (IT), information security or third-party vendor risk management
Responsibilities
- Primary technical sales support for US for commercial and for government organizations (federal, state, local)
- Demonstrate a high degree of sales acumen and a mastery of the consultative selling process
- Support sales team by performing complex product demonstrations, responding to technical questions and managing RFI/RFP/RFx responses
- Own all technical interaction with prospective clients
- Own the technical validation process (including Proof of Concept (PoC) engagements) and proactively drive prospect interaction
- Provide product training, either online or in person, as needed to support sales prospects and production client onboarding
- Work with Client Success Advisor team to help ensure successful new client onboarding and solution adoption by managing customer implementation based on established customer onboarding process
- Respond to prospect and customer issues/concerns and coordinate escalation of issues with Operations, Technical support and other internal resources
- Work closely with operations/product support to ensure that issues are resolved, and resolution is communicated to appropriate customer contacts
- Consistently communicate with assigned sales team representatives to ensure prospect engagement is in line with desired sales strategy
- Identify opportunities to improve customer-facing tools, documentation, and training materials
Preferred Qualifications
- Background in Third-party risk management or consulting is highly preferred
- Understanding of cyber risk management and cybersecurity technologies (business and technical acumen)
- Experience working with cyber threat intelligence solutions and/or exposure management solutions a plus
- Prior experience working in a young, high growth company environment
- Experience with Salesforce.com or equivalent CRM systems