Client Liaison

Client Liaison

Requirements

• High School Diploma or Equivalent required
• Minimum 2 years experience working in a mortgage foreclosure servicer environment
• Skilled in Microsoft Word, Excel & Outlook
• Advanced proficiency in BKFS/LPS desktop
• Must be able to always uphold a professional and courteous manner
• Be able to identify situations that may need escalation
• Ability to conduct and report research
• Ability to work under limited supervision and is self driven
• Documentation Skills
• Strong written and oral communication skills
• Ability to utilize multiple internal computer systems
• Ability to multitask and prioritize in an extremely fast paced environment
• Capacity to handle a high volume of email & file communications each day
• Ability to retain and manage sensitive and confidential information
• Aptitude to quickly learn and navigate legal client systems
• Extreme attention to details and ability to learn and interpret legal terminology
• Demonstrate professional behavior and teamwork
• Must be able to work under pressure and meet deadlines
• Keen attention to detail

Responsibilities

• Under limited supervision, update general foreclosure/judgment processes on active files using TEMPO, BKFS, or other servicer systems as necessary
• Perform initial quality control review of documents prepared by law firm that are uploaded to servicer for signature required
• Perform tasks that require knowledge of basic foreclosure timelines, requesting updates on files from Attorneys and Paralegals that may be handling, answering a variety of e-mails, phone calls, intercoms/messages and inquiries on the files in the assigned portfolio, directing clients or other staff members on correct contacts
• Review internal systems to provide summary of results to servicer
• Respond to general case inquiries on behalf MRLP
• Assist with the completion of client-specific projects received from compliance department
• Conduct internal audit projects, prepare detailed final reports, and communicate findings
• Work on complex issues involving resolution between servicer and MRLP
• Return all phone calls, e-mails and intercoms/messages within 24 hours of receipt
• Must understand mortgage foreclosure documents and practices
• Maintain superior public relations with servicer client
• Provide service updates, client status updates and follow-up on outstanding documents and or services
• Will perform other duties and responsibilities as needed

Preferred Qualifications

No preferred qualifications provided.