Client Account Manager – Mid-Market – Services
| Company | |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- 4-7 years of experience in advertising sales and account management
- Strong understanding of customer marketing funnel and traditional marketing ecosystem
- Comfortable with problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Proficient at upselling with a proven track record of growing client spend
- Understanding of Digital measurement, tracking fundamentals and mobile measurement partners
- Tenacious and entrepreneurial approach to working through product, process, and client challenges
- Experience cultivating strong relationships with external partners
- Exceptional communication and interpersonal skills
- Ability to work in a fast-paced and unstructured work environment
- High attention to detail
- Proficiency in Excel preferred
- BA / BS degree or equivalent work experience
Responsibilities
- Collaborate closely with Client Partners to meet and exceed your clients’ marketing goals
- Proactively manage and deepen relationships with existing advertising partners, both with agencies and directly with clients to drive year-over-year Reddit revenue growth
- Lead and execute campaign launches from start to finish, delivering insightful optimization recommendations to agency and client partners
- Act as the primary point of contact for internal account operations, including managing revenue delivery, troubleshooting issues, and escalating when necessary
- Educate brands and media agencies, effectively communicating Reddit’s value proposition and best practices for advertising on the platform
- Consult clients on their awareness and direct response objectives, partnering closely with Client Partners to craft thoughtful and creative media plans
- Collaborate with Ad Ops to ensure effective campaign delivery and resolve any technical hurdles
- Dive deep into campaign performance data, audience and competitor insights, seasonality, and market and performance trends to develop KPI-driven campaign recommendations
- Strategically identify and pitch upsell opportunities to clients to contribute to account growth
- Proactively seek and represent client needs and asks to cross-functional stakeholders
- Shape Reddit’s native ads product roadmap by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders
- Proactively identify areas of improvement and drive the execution of solutions
- Mentor and train other team members
Preferred Qualifications
- Proficiency in Excel preferred