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Senior Manager – Enterprise Applications
| Company | Cox |
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| Location | Atlanta, GA, USA |
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| Salary | $131600 – $219400 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior, Expert or higher |
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Requirements
- Bachelor’s degree in a related discipline and 8 years’ experience in a related field.
- 3+ years’ experience in management or leadership role
- Proven experience in leading and managing technical teams in a production environment
- Experience in incident management, including leading troubleshooting efforts and driving resolution.
- Track record of implementing continuous improvement initiatives.
- Experience managing application lifecycle processes, including patching, upgrades, performance monitoring, and deprecation
- Experience using or implementing project management methodologies such as Agile, Scrum, or Kanban in an enterprise IT setting to manage multiple priorities and projects simultaneously
- Experience defining, tracking, and reporting on KPIs related to application performance, support metrics, or service delivery
- Experience working in or with environments that must comply with security and regulatory frameworks.
Responsibilities
- Lead and manage a team supporting enterprise applications across various business functions.
- Provide tiers 1 through 3 production support for end users and business partners.
- Lead incident management efforts, including troubleshooting, driving resolution, and communicating impacts during incidents.
- Define and monitor KPIs to measure team performance and application effectiveness.
- Present monthly operational reports to stakeholders, highlighting key metrics and improvement areas.
- Foster a culture of continuous improvement within the team.
- Collaborate with business partners to understand their needs and ensure support meets their needs.
- Ensure timely resolution of application issues and implement preventive measures.
- Oversee the lifecycle of enterprise applications including maintenance and upgrades.
- Manage vendor relationships and ensure effective system integration.
- Ensure applications meet security standards and comply with relevant regulations.
Preferred Qualifications
- Degree in related discipline strongly desired (e.g., Information Systems, Computer Science, Software Engineering, Information Security, etc.)
- Certification in ITIL or similar frameworks for IT service management.
- Excellent leadership, presentation, communication, interpersonal and collaborative skills to work effectively with teams throughout the organization.
