Manager – Process Improvement - Order to Cash BPO

Manager – Process Improvement – Order to Cash BPO

Bachelor’s degree in Business, Finance and/or Accounting or similar with 6+ years of related experience, MS degree and 4+ years of experience, or 10 years in lieu of a degree. Advanced Degree and/or CPA a plus.
6+ years of accounting or finance experience required.
Proven ability to influence the highest levels of management.
Experience with continuous improvement and project management – Six Sigma Green Belt and/or PMP a plus.
Experience supporting organizational change including large transformations.
Ability to work collaboratively across departments and build relationships with internal and external stakeholders.
Ability to manage multiple projects simultaneously, prioritize, and meet deadlines in a fast-paced environment.
Strong analytical and problem-solving skills, and able to think strategically.
Proven ability to deliver high levels of customer service.
Demonstrated financial analysis strength.
Experience within a CoE environment a plus.
Excellent oral and written communication is mandatory.

Lead day-to-day activities of the O2C process excellence function for BPO.
Provide guidance to the Sr. Analyst, O2C BPO.
Responsible for identifying best practices, efficiencies and strategic methods to optimize people, process, and technology solutions across Cox Automotive’s O2C BPO functions.
Analyze and support a metrics and performance management strategy and culture, driving measurable business results.
Help to embed an approach to ongoing continuous process improvement, including an end-to-end process assessment strategy, as well as tactical resource and implementation planning and delivery approach.
Review and provide feedback on all process standards: data, reporting, systems security, compliance, financial controls, change management and process excellence.
Partner with internal stakeholders and our Outsourcing Partner to drive governance and business partner relationships, including shared objectives for end-to-end process solutions.
Partner with internal stakeholders and our Outsourcing Partner to identify, prioritize, and adjudicate technology enhancements, partnering with Technology to build and support the deployment of ongoing roadmap of solutions.
Perform special projects as required.