Resident Specialist

Sales experience and leasing experience a plus.
1-2 years Customer Service experience.
General computer skills.
High School diploma or GED
Valid Driver’s License and acceptable driving record.
All specific certifications required by law.
Must pass drug test screening.
Must successfully complete all required courses, classes, and training provided by MMS.
Action and results-oriented, enthusiastic.
Excellent communication and organizational skills.
Ability to work independently and as a member of a team.
Ability to work with sensitive information and maintain confidentiality.
Must be able to work in a fast-paced and customer service-oriented environment.
Perform duties under pressure and meet deadlines in a timely manner.
Ability to communicate effectively both in writing and verbally in order to communicate issues, problems, ideas, concerns and information.
Prioritize and manage daily workload to ensure successful and timely completion.
Ability to follow directives and work with minimum supervision.
Exercise problem-solving skills.
Interact with co-workers, supervisors, vendors, residents, guests, and the public in a professional and pleasant manner.
Maintain professional appearance and demeanor.

Contacting applicants and maintaining the waitlist(s).
Coordinating with the Partner to ensure that all persons added to the waitlist are held within their respective entitlements.
Contacting families by phone or email to ensure they are aware of their position on the waitlist and answering any questions concerning housing availability.
Answering any questions that the resident may have concerning the property and showcasing the amenities of the potential unit and property.
Marketing homes to the incoming families and becoming familiar with various floorplans and property amenities.
Processing and completing all move-in packages prior to the move-in date under the supervision of the Assistant Community Manager.
Conducting inspections of the property during the Move in and/or Move out process and reporting findings to the Assistant Community Manager.
Performing other duties as assigned.