Manager – Associate Relations Investigator

Manager – Associate Relations Investigator

Requirements

• Can assess when and how to make tradeoffs between speed and quality, motivated self-starter
• Loves to break down complex problems and artfully push towards a solution
• Exceptionally strong written and verbal communication skills
• Ability to present complex topics in a clear, concise, and compelling manner
• Impeccable judgment and ability to balance the needs of the organization, leaders and associates. Know when to push and when to move on.
• Demonstrate an aptitude for learning in a fast-paced, ever-changing environment
• Strong sense of when to operate independently and when to seek support on an issue

Responsibilities

• Investigate and resolve all types of employment complaints, including harassment, discrimination, retaliation, wage and hour issues, wrongful termination, etc.
• Resolve manager and associate issues by acting as a consultant/coach through providing guidance on conflict and dispute resolution
• Thoroughly document investigation plans, interviews, summaries and recommendations in a timely, high-quality manner
• Act as an objective and knowledgeable resource to work through challenging employment, performance and policy issues
• Tailor and deliver communications in an effective, measured way to help influence the right outcomes with stakeholders and mitigate risk
• Thoroughly investigate complaints, while using good judgment to analyze evidence and make recommendations
• Act as role model and champion for Capital One Values
• Participate in internal projects that improve investigative processes

Preferred Qualifications

• 5+ years of experience working in a team corporate environment
• 5+ years of human Resources or legal experience focused on employment investigations
• Human Resources certification
• Knowledge of employment law and practices