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Customer Success Manager
| Company | Ogury |
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| Location | Chicago, IL, USA |
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| Salary | $70000 – $80000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level |
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Requirements
- Client-facing experience with a strong background in digital advertising, ideally within AdTech, programmatic, or mobile advertising.
- Hands-on programmatic and mobile expertise, with a deep understanding of how these channels drive performance and engagement.
- Proven ability to deliver results in a fast-paced, dynamic environment, managing multiple campaigns and priorities with agility.
- Data-driven mindset, with a passion for analytics and storytelling—leveraging insights to craft compelling narratives that drive campaign success.
- Proficiency in Excel, PowerPoint, MS Office Suite, and Google Suite, ensuring seamless campaign analysis, reporting, and client communication.
- Exceptional presentation and communication skills, with the ability to engage and influence clients at all levels.
- Strong attention to detail and outstanding organizational skills, ensuring flawless execution and client satisfaction.
- A growth-oriented mindset, with a genuine drive to develop and expand your agency patch through strategic client engagement.
Responsibilities
- Build and nurture strong, long-lasting client relationships – after all, they’re your clients! You’ll be their trusted partner, ensuring their success and satisfaction.
- Own and manage the full campaign life cycle, from setup and activation to performance analysis and post-campaign presentations, delivering measurable success.
- Be the go-to expert for your agency patch, serving as the first point of contact and line of defense for all campaign-related inquiries, troubleshooting, and optimizations.
- Stay ahead of the curve by becoming a knowledge expert in Ogury’s technology, products, and the fast-evolving AdTech industry.
- Provide strategic counsel to clients daily, offering creative and data-driven campaign recommendations that align with their KPIs, objectives, and growth strategies.
- Identify and capitalize on account growth opportunities, working in tandem with Sales to drive retention, increase engagement, and expand revenue.
- Maximize incremental revenue by delivering high-quality service and driving adoption of Ogury’s innovative products and solutions.
- Strengthen client relationships by engaging in industry events, positioning both yourself and Ogury as thought leaders in the space.
- Collaborate cross-functionally with Sales, AdOps, and Product teams, ensuring a seamless and high-touch customer experience with exceptional campaign execution.
- Assess and mitigate risks in campaign briefs and setups, proactively ensuring successful execution and performance.
- Leverage Ogury’s cutting-edge insights suite to provide clients with industry-leading data, analytics, and key learnings to optimize their strategies.
Preferred Qualifications
No preferred qualifications provided.
