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IT Manager
| Company | ActiveCampaign |
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| Location | Chicago, IL, USA |
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| Salary | $105600 – $158400 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- Bachelor’s Degree in Computer Science or a related technical discipline or 5+ years of professional Information Technology management experience
- Strong knowledge of IT security, encryption, mobile device management, VOIP telephony, macOS management, Ubuntu Linux, and computer networking
- Experience managing Apple computers in an enterprise environment of 1000+ devices
- Experience with applications management, preferably including Google G-Suite, Okta, Slack, and similar enterprise tools
- Experience in management and development of team members ranging from junior IT administrators to seasoned system administrators
- Strong verbal and written communication skills
- Strong problem-solving skills, analytical thinking, and creativity
- Ability to work in a fast-paced environment and effectively interact with numerous individuals and managing concurrent high-visibility priorities.
Responsibilities
- Manage a Global IT team, ensuring best practices and consistency
- Ensure SLA’s, response times and recovery time objectives are met
- Effectively lead the maintenance and development of systems management platforms, help desk tools, alerting, and account provisioning/deprovisioning systems and processes
- Automate routine and repetitive tasks to automate team efficiency
- Lead IT’s Zero Trust projects and be a champion and thought leader in the area
- Partner with the Information Security team to align IT Zero Trust projects with the Zero Trust strategy they have in place
- Ensure that IT systems are highly available, security controls are up to standards, and access controls and processes meet Zero Trust requirements
- Own and deliver evidence for a range of SOC2 compliance controls
- Develop and maintain technical and procedural documentation for the team to execute against
- Develop and execute system patching routines across a diverse set of operating systems and applications
- Manage Okta security and configuration (including auditing, account cleanup, access workflows, and optimization)
- Engage with stakeholders across the company on new technology procurement, ensuring they are properly documented and securely managed
- Work with a variety of vendors to deliver managed laptops and other office technology to multiple countries around the world, even beyond where we have offices
- Contribute to organizational policy regarding technology standards and strategic planning.
Preferred Qualifications
No preferred qualifications provided.
