Skip to contentInternal Product Support Director
| Company | Agilent Technologies |
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| Location | Santa Clara, CA, USA |
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| Salary | $201792 – $315300 |
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| Type | Full-Time |
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| Degrees | Bachelor’s, Master’s |
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| Experience Level | Senior |
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Requirements
- Bachelor’s or Master’s Degree or equivalent plus directly relevant experience
- Minimum of 5 years’ experience formally or informally leading people, projects and/or programs
Responsibilities
- Managing the development of support strategies for new products
- Resolution and containment of product support escalations for the business
- Accountable for metrics related to responsiveness to field and customer issues
- Executing and/or developing strategies, customer relationships, and specific programs to achieve business objectives
- Developing training strategies for Application Engineers, Field Service Engineers and Remote Support Engineers
- Managing relationships with third parties, such as vendors and product partners
Preferred Qualifications
No preferred qualifications provided.
