Account Manager
| Company | Arrow Electronics |
|---|---|
| Location | California, USA, Denver, CO, USA, Massachusetts, USA |
| Salary | $50467 – $61562 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Typically requires a 4-year degree and 2–4 years of related experience; or an advanced degree without experience; or equivalent work experience.
Responsibilities
- Manages accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth within accounts.
- Handles renewals, relationship development, training, and upsells, leveraging solutions, services, and new offerings.
- Proactively consults and provides renewal and growth quotes to customers to understand their requirements and ensures orders are properly processed.
- Tracks non-renewal, pending, and lost renewals including reasons for cancelation.
- Supports assigned client base and responds timely to customer inquiries and promptly follow-ups on customer related issues.
- Responsible for meeting/exceeding assigned renewal rate and retention targets.
- Creates selling opportunities within assigned customers through a sales plan and process.
- Develops an understanding of the customer’s needs and the customer’s decision-making hierarchy to proactively assess, clarify, and validate customer needs on an ongoing basis.
- Conducts calls to develop new revenue streams with existing customers by using cases and ability to communicate solution values of products and services.
- Clearly understands all product offering, subscription, and renewal licensing models.
- Executes on solutions selling through knowledge offerings. Grows profit and maximizes margins by selling value-added, long-term solutions.
- Collaborates with Sales, Marketing, Channel, and technical teams to share, develop and build global market intelligence including information related to customers, market trends, supply and demand.
- Conducts quarterly business review virtual visits with at least 50% of accounts.
Preferred Qualifications
- Limited level of discretion to vary from established procedures, works under general supervision, and solves some straightforward problems.
- Generally, has limited work experience involving basic concepts and procedures but requires formal training in theories/concepts in own function.
- Has high level of discretion to vary from established procedures, works under broad supervision, and solves some complex problems.
- Generally, has substantial work experience involving complex concepts and procedures in theories/concepts in own function.