Guest Service Manager

High school diploma or GED
Previous Supervisory or Management experience in Hospitality or Real Estate
Proven skills with the ability to manage multiple priorities and deliver results in a fast-paced environment
Track record of initiative, integrity, and good judgment
Highly collaborative with strong interpersonal skills
Excellent verbal and written communication skills with the ability to communicate professionally
Proficient skills in Google Suite (Gmail, Sheets, Slides, Docs)

Respond and follow through to requests for information and communicate with all levels of management with minimal supervision
Identify potential risks and escalate, to ensure no incident or disruption to the Client’s operations
Oversee the following programs: temporary access badges, landlord building access cards, lost & found, luggage storage, quarterly inspections for art and meeting rooms
Oversee the execution of on site events in coordination with the conference services team and admins
Facilitate mail and package services
Perform daily quality assurance checks to make sure the overall operation is staffed properly and operating smoothly
Resolve problems associated with all building services, including: janitorial, mailroom, copier services, parking, badging, and conference rooms. Submit work orders through appropriate channels
Work collaboratively with other service line leads
Update training and informational materials as needed
Assists with projects and initiatives that enhance employee engagement, increase productivity, reduce cost, mitigate risk, and create value for our Client and JLL
Manages the weekly guest service schedules, schedule requests, and approves weekly timesheets
Assists in the recruiting, onboarding, training, year evaluation, and coaching of the team
Perform additional job duties, as requested.

No preferred qualifications provided.