Customer Success Manager
| Company | Salesforce |
|---|---|
| Location | Dallas, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Master’s |
| Experience Level | Junior, Mid Level |
Requirements
- Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline
- two (2) years of experience in the job offered or in any occupation in a related field
- A related technical degree required (Computer Science, Engineering (any field))
- (1) Apex data loader; (2) SOQL; (3) SOSL; (4) Scrum agile methodology; (5) SOAP and REST integrations; (6) Apex classes; (7) Triggers; and (8) Visualforce.
Responsibilities
- Develop and maintain relationships with key customer business and IT partners to understand their top business goals and priorities
- Act as an internal authority on your customers key value drivers and needs
- Act as an internal point of contact on your customer to internal partners
- Coordinate the completion of the Signature Success catalog of services as required for the customer
- Provide timely, proactive Salesforce feature guidance based on the areas of interest for the customer
- Act as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identify potential challenges and risks to the customers implementation
- Reinforce to your customer the value in the implementation of technical recommendations for improvement based on Proactive Monitoring guidance
- Communicate the value of Signature Success
- Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success
- Provide regular updates and communications to key customer contacts during infrastructure service degradations or disruptions that occur during normal business hours
- Partner with internal teams like Signature Support delivery and the Critical Incident Center for after-hours coordination
- Track the internal root cause analysis efforts to provide the customer a description of the cause and future prevention actions following infrastructure incidents that impact customers
- Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.
Preferred Qualifications
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No preferred qualifications provided.