Customer Service Warranty Representative
| Company | FOX |
|---|---|
| Location | Little Falls, MN, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Excellent problem-solving capacity
- Technical support skills
- Detail oriented
- Mechanical aptitude
- Microsoft Office
Responsibilities
- Communications with FOX customers concerning creation of Return Authorization Numbers, follows up on repairs that are in house, and technical support.
- Evaluates products that have been sent in for warranty/service to confirm the action that the technicians will provide for that product
- Provides accurate estimates and alternate options to customers for the servicing and support of products
- Advises customers on necessary and recommended services.
- Offers additional services and repairs to customers.
- Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
- Estimates cost of mechanical, electrical, or other repairs.
- Enters itemized estimate on service order and explains estimate to customer.
- Schedule appointments with customer.
- Meets standards for repair and order production.
- Maintains customer satisfaction at or above Company standards.
Preferred Qualifications
-
No preferred qualifications provided.