Senior Product Training Expert – Fixed Operations

Senior Product Training Expert – Fixed Operations

Requirements

• Must have expert level experience in Fixed Operations (Parts and Service) in automotive
• 8+ years of training experience (both in delivery and instructional material design)
• 5+ years of content creation using eLearning authoring tools
• Ability to provide training in a live-in person or virtual format
• Bachelor’s degree in communications, education, or related field
• LMS (Learning Management System) administration

Responsibilities

• Understand the areas of opportunities in Implementation and Partner Success to develop strategies, asynchronous learning, and assessments.
• Evaluate the outcome of training sessions.
• Prioritize training based on impact to implementations, support, and company key objectives.
• Work closely with internal teams to create both weekly and long-term training material, assessments, and scenario role-play for internal applications and processes.
• Develop cross-functional training programs for all Tekionites to improve tool usage and utilization.
• Develop strategies and deliver training for key inter-department initiatives including more consistent process, documentation approach, and hand-off processes.
• Help track and report progress across the company for key initiatives related to process and tool usage.
• Design, develop and revise instructional strategies and learning materials using effective principles of adult learning theory and evaluation data and validate all components.
• Deliver asynchronous and synchronous learning on process & internal tools.
• Leverage a blended learning environment to maximize learning potential and results.
• Will work closely with the teams to ensure training materials are created, updated, and delivered to meet key business needs.
• Understand the Tekion Implementation Process, identify issues that training can be created to improve team performance and communication.
• Create weekly learnings around processes or skills in live or eLearning formats.
• Participate in formal and informal assessments of learners.
• Provide coaching support to team members to ensure consistency of learner skills and knowledge.
• Maintain accurate training records and notes to be used in learner coaching.
• Responsible for staying current on company processes & product updates.
• Create and deliver weekly reports on learners’ progress.
• Perform other duties as assigned or required.

Preferred Qualifications

• Coaching Certification
• Crucial Conversations or related Certification
• Building training in Articulate
• Automotive software implementation and support experience