Transcon Supervisor

Transcon Supervisor

Requirements

• 2 years of industry specific qualification (country specific)
• Proven supervisory attitude
• Good market and product knowledge
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Good computer skills (Excel, Word)
• Compliance/Industry certifications required to perform expected duties obtained and maintained (DG, LATAM, Compliance, IATA/FIATA, etc.)
• Intimate understanding of Export Compliance
• Level 1 Transition and Implementation Certification
• Level 1 Sales Certification

Responsibilities

• Ensure all action taken by the Transcon department is completed within the guidelines set by Expeditors Operational Process Standards
• Consistently manage the department workload throughout the day and allocate the necessary resources to ensure expectations are being exceeded at all levels/functions
• Maintain timely communication (internal/external) through all medians for the department per Expeditors communication standards
• Preserve data through timely and accurate system updates and provide operational reports to customers
• Manage status reports, monitors and databases per roll specific expectations
• Manage all aspects of the department finances accurately and timely billing
• Manage and develop relationships with external entities through problem resolution, rate negotiations, strategic planning, evaluations and SPA management
• Serve as the first level of escalation between Expeditors and its customers, vendors, and other groups within Expeditors
• Provide warehouse staff with necessary documents and information needed to receive and ship the orders as efficiently as possible to ensure customer expectations are met
• Administer consistent employee evaluations and create development plans for department personnel’s future progress within Expeditors
• Support the manager in building and maintaining strong relationships with vendors (airlines, trucking companies, and others)
• Work to be our vendors lowest cost customer promoting market solutions
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed
• Meet weekly or more if required with the department manager
• Proactively work to maintain accounts payment within 30 days
• Ensure company credit procedures are followed and utilized effectively
• Manage accounts payable to vendors (airlines, truckers etc.) utilizing BNP
• Manage intercompany accounting discrepancies via AJAX report
• Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global
• Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer
• Take an active role in the transition of new business/ updates to existing business
• Participate to retention calls and complete customer reviews and with your regular customers to document in the CRS
• Identify with manager, develop, and mentor your No. 2
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence
• Ensure team meets company standards of 52 hours training per year per employee
• Ensure that the new hires complete company’s mandatory training within the first 6 months
• Support the manager where needed
• Participate to staff appraisals, and at a minimum once per year per employee
• Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans
• Contribute to the effective weekly department meetings with team
• Review department goals and business plan periodically with team to ensure buy-in and accountability
• Ensure department is using all system tools to their greatest advantage based on your department size and organization
• Be open to implementing new system changes and enhancements into your department
• Be involved and suggest system/process improvements
• Set the tone of this environment within your department
• Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Preferred Qualifications

No preferred qualifications provided.