Principal Product Manager – Policy Management Systems

Principal Product Manager – Policy Management Systems

Requirements

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field (MBA or advanced degree preferred).
• 10+ years of experience in product management with a proven track record of leading complex product initiatives, ideally in Policy Management, Underwriting, or related areas in the insurance industry.
• Deep expertise in building, evolving, or managing large-scale policy management or enterprise-level systems.
• Extensive experience with regulatory, legal, and compliance challenges in the insurance industry, with a strong ability to navigate complex regulations.
• Proven ability to lead and influence cross-functional teams, including Engineering, Legal, Compliance, Operations, and Senior Leadership.
• Strong strategic vision and operational execution skills, with the ability to balance long-term goals with immediate business needs.
• Excellent communication skills with the ability to clearly articulate complex concepts to senior leaders and technical teams alike.
• Ability to lead change, build consensus, and deliver complex projects on time and within budget.

Responsibilities

• Define and lead the long-term product strategy and roadmap for Geico’s Policy Management platform, aligning it with Geico’s overall business and operational goals.
• Drive the ‘build vs. buy’ decision-making process, evaluating internal development against third-party solutions to ensure Geico’s continued leadership in the insurance space.
• Identify key opportunities for platform innovation and lead the exploration of next-generation technologies that will advance our policy management capabilities, focusing on scalability, automation, and customer-centric experiences.
• Lead efforts to modernize the platform in accordance with evolving industry regulations, ensuring compliance across all modules while mitigating risk.
• Work with Legal, Compliance, and Risk teams to monitor regulatory changes and drive necessary updates to the Policy Management platform.
• Establish clear frameworks for managing complex legal, regulatory, and compliance challenges, ensuring the platform remains flexible and adaptable to future needs.
• Build and sustain strong relationships with senior executives and stakeholders across Geico to define, communicate, and prioritize business and technical requirements.
• Partner with cross-functional teams (Engineering, Operations, Data Science, IT, etc.) to drive the successful execution of initiatives while balancing business needs, technical feasibility, and compliance obligations.
• Provide thought leadership on critical initiatives and influence senior decision-makers to drive alignment across departments and functions.
• Lead the evolution of our Policy Management platform, overseeing the integration of new technologies, automation features, and customer-centric enhancements to improve operational efficiency and reduce manual intervention.
• Champion the optimization of key platform performance metrics, ensuring system reliability, availability, and scalability while continuously improving the user experience for both customers and internal teams.
• Evaluate and manage vendor relationships for third-party tools or services, ensuring value, compliance, and integration with existing systems.
• Navigate complex, often conflicting, regulatory requirements across different jurisdictions to ensure that the Policy Management system meets all legal and compliance standards.
• Spearhead the development of risk management frameworks, anticipating and mitigating potential risks associated with regulatory changes, system migrations, or new platform implementations.
• Lead efforts to ensure that all regulatory and audit-related requirements are fully met across all Policy Management modules.
• Mentor and guide junior and mid-level product managers, fostering a culture of excellence within the product management team.
• Lead by example, setting the standard for best practices in product management, stakeholder engagement, and cross-functional collaboration.
• Cultivate an innovative mindset across the team, encouraging creative problem-solving and out-of-the-box thinking for challenging problems.
• Oversee the full product lifecycle for major Policy Management platform initiatives—from ideation and strategy development to execution, monitoring, and post-launch optimization.
• Lead and manage major product initiatives with complex timelines, budgets, and high stakes, ensuring they are delivered on time, within scope, and in alignment with Geico’s broader strategic objectives.
• Implement strong feedback loops to continuously gather insights from stakeholders, customers, and product usage data to inform ongoing improvements.

Preferred Qualifications

• Master’s degree or relevant certifications in Product Management, Insurance, or related fields.
• Experience with Agile development methodologies and related project management tools (e.g., ADO / Jira).
• Knowledge of Geico’s product suite, technology stack, and business operations.
• Experience in SaaS or cloud-based platform delivery.