FEP Performance Champion
| Company | Wellmark |
|---|---|
| Location | Des Moines, IA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- High School Diploma or GED.
- 4+ years of progressive experience assessing work processes in a highly regulated/compliance driven business operations environment (e.g., financial services).
- Experience should include identifying inefficiencies, implementing process improvements, and ensuring adherence to regulatory or organizational standards.
- Ability and interest in taking on increasing levels of responsibility and leadership as skills and experience are demonstrated.
- Demonstrated excellence in problem-solving, analysis, and relationship-building.
- Possesses strong analytical and critical thinking abilities, adept at identifying causes and key factors, correlating data from various sources, and determining solutions.
- Excellent written and verbal communications skills; ability to communicate complex concepts clearly and concisely.
- Executive presence with demonstrated experience in delivering presentations to key stakeholders across all organizational levels, showcasing the ability to effectively communicate complex concepts and influence decision-making.
- Demonstrated success coaching/mentoring and delivering effective feedback.
- Excellent decision making, prioritization, time-management, multitasking and organizational skills.
- Proficiency with Microsoft Office products (Excel, Word, etc.).
- Limited travel required, <5%.
Responsibilities
- Lead and influence change across FEP ensuring seamless implementation of new concepts, processes, and procedures that drive and impact performance related to Customer Service and Claims, including Finance, Audit, Compliance, and other functions.
- Recognize opportunities to improve efficiencies to processes or procedures and provide recommendations to leadership or appropriate stakeholders.
- Act as a change ambassador across FEP by leading and influencing change as new concepts, processes and procedures are introduced across the company.
Preferred Qualifications
- FEP Operations experience.
- Proficiency in PowerBI and Amazon Connect web services.
- Familiarity with Agile methodology and its application in dynamic work environments.