Skip to content
VOC Operations Support Specialist – Korean Speaking
| Company | 2020 Companies |
|---|
| Location | Moonachie, NJ, USA |
|---|
| Salary | $30 – $30 |
|---|
| Type | Full-Time |
|---|
| Degrees | Bachelor’s |
|---|
| Experience Level | Mid Level, Senior |
|---|
Requirements
- Bilingual in English and Korean
- Root Cause Analysis (RCA)
- Extensive experience with root cause analysis and corrective actions
- Fluent in Korean with both written and verbal skills
- Experience with continuous improvement/process improvement
- Experience in leading projects and reporting to management
- Excellent organizational skills
- Able to prioritize tasks independently with minimal supervision
- Excellent communication skills (verbal and written)
- Self-driven, flexible, dedicated individual
- Team player
- Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook)
- 4+ years of customer service-related experience
- College degree
Responsibilities
- Perform root cause analysis and define corrective actions to resolve complex customer issues
- Analyze case data and identify trends or recurring issues
- Summarize analysis results and present findings to managers and leadership, customizing reports based on the audience
- Support continuous improvement initiatives by identifying opportunities for process enhancements and advocating for solutions
- Lead and manage projects, with or without sub-teams, to implement corrective actions and improvements
- Collaborate with internal and external teams to accomplish tasks
- Ensure that processes are aligned with the company’s strategic goals and improve overall customer satisfaction.
Preferred Qualifications
- Lean Six Sigma Green Belt (preferred but not required)
