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Mortgage Origination – Customer Service Representative
| Company | Leidos |
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| Location | Indianapolis, IN, USA |
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| Salary | $20 – $23 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- High School diploma or General Educational Development (GED) certificate
- Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer)
- Minimum of 1 year of contact center experience or telephone customer service experience
- Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
- English or Bilingual in English/Spanish is a plus – verbal and written
Responsibilities
- Provide excellent customer service, answering a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures.
- Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge the client’s requests.
- Follow standard operating procedures for various topics, systems, and contact channels.
- Document all of your contacts in a database.
- Keep up to date on FHA mortgage processes and procedures.
Preferred Qualifications
- FHA Knowledge/background
- Contact Center experience (Omnichannel)
