Sr. Claims Advocate

Company	Marsh & McLennan
Location	Lexington, KY, USA, Birmingham, AL, USA, Jackson, MS, USA, Alpharetta, GA, USA, Chattanooga, TN, USA, Atlanta, GA, USA
Salary	$Not Provided – $Not Provided
Type	Full-Time
Degrees	Bachelor’s
Experience Level	Mid Level, Senior

Bachelor’s Degree or equivalent with minimum 3+ years previous claims experience required
Multi-line carrier or brokerage experience
Professional designations a plus
Well organized, self-motivated, willingness to learn, attention to detail
Excellent written, oral and interpersonal communication skills
Computer proficiency with system of records, web-based tools, and Microsoft Office Suite
Property and Casualty License or willingness to obtain within 90 days required

Monitor and update claim acknowledgments in Agency Management System and Document Imaging System
Actively handle complex claims through inception through to resolution
Actively maintain diary and follow up on status of claims as needed
Ability to negotiate with adjusters on behalf of clients to have positive outcomes related to claims
Create loss analysis documents such as Claims Summaries, Loss Stratification reports, and Mod Worksheet review as requested
Create claim kits and order loss runs as needed
Organize and participate in claim review meetings and new business presentations as requested
Proficiently maintain agency management data for accuracy
Build strong carrier relationships with adjusters and other claims team members in an effort to form partnership that supports both client needs and carrier objectives
Monitor trending within claims activity; communicate effectively with agency teams for awareness of any coverage issues or pending carrier issues
Provide value added services and consultative approach to claims management on behalf of clients
Perform other specific claims related duties as assigned