Program Manager – Patient & Family Education – Education/Training

Program Manager – Patient & Family Education – Education/Training

Requirements

• Bachelor’s degree in Nursing
• Valid Ohio Registered Nurse License
• 3 – 5 years of job related experience
• Demonstrated ability of project management, particularly in organization-wide initiatives
• Demonstrated ability to assess, create, and implement training
• Excellent presentation and public speaking skills
• Strong interpersonal skills including verbal and written communication skills and group and process facilitation skills
• Analytical capabilities, surveys, project management, and data analysis
• Competence in using Microsoft Office
• Good judgment skills and the ability to handle and maintain confidential/sensitive information
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Self-Starter with excellent time management skills and ability to multi-task
• Skill in organizing, tracking, and prioritizing assignments and tasks
• Strong technical skills and experience using advance internet search techniques
• Ability to interact with all levels of management with an ability to effectively manage key stakeholders relationships

Responsibilities

• Leads and facilitates the development and implementation of the Patient Education Program and its initiatives to support the strategic growth of the Learning Institute and Premier Health
• Develops, plans, facilitates and coordinates system-wide education and training related to patient education
• Works in conjunction with IT and Technical Education and Support to provide a high quality technology solution for patient education across Premier Health
• Provides direction for the Premier Health Patient Education Committee to ensure a consistent process to standardize patient education
• Serves as a Liaison between the Premier Health Learning Institute and all Premier Health departments, divisions, and subsidiaries as related to patient education strategy, initiatives, and implementation
• Actively promotes and builds high quality patient education initiatives in collaboration with the Premier Health Patient Education Committee including the System Coordinator Patient Education
• Collaborates with the Legal Department, IT, Marketing, Communications, Risk Management, Patient Experience and all appropriate clinical and ancillary areas along with other key stakeholders on relevant issues and strategies regarding patient education
• Measures and monitors the effectiveness of the patient education program on an ongoing basis and prepares reports to be shared with the leadership of the Learning Institute
• Assists in the development of the annual strategic plan for the Learning Institute
• Provides leadership to key stakeholders related to Patient Education and manages group discussions and group processes to facilitate a seamless continuum of care for patient education

Preferred Qualifications

• Master’s Degree in Nursing, Education or related field
• Nursing leadership role and/or educator experience