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Manager – Recruiting Operations
| Company | Klaviyo |
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| Location | Boston, MA, USA |
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| Salary | $120000 – $180000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- Experienced leader: You’ve led and developed recruiting coordination or people operations teams and thrive in player-coach roles.
- Obsessed with candidate experience: You bring a high bar for communication, speed, and quality.
- Operationally strong: You’re process-driven, data-informed, and skilled at managing multiple moving pieces without losing the big picture.
- Systems-savvy: You’re familiar with recruiting tools (Greenhouse, Guide, etc.) and proactively identify ways to use tech for better outcomes.
- Empowering leader: You care deeply about growing early-career talent and know how to motivate, coach, and elevate your team.
- Collaborative partner: You build strong cross-functional relationships and influence without authority.
- Bias toward action: You take initiative, solve problems proactively, and thrive in fast-paced environments.
Responsibilities
- Lead, mentor, and develop a growing team of Recruiting Coordinators to ensure consistent, high-quality candidate and hiring team experiences.
- Partner with TA leadership to identify friction points in the candidate journey and build scalable, tech-enabled solutions.
- Establish and uphold operational standards for coordination, scheduling, interviewer enablement, and communication.
- Collaborate with People Ops, Legal, Compensation, and HRBPs to align on cross-functional processes that directly impact recruiting efficiency and compliance.
- Develop playbooks and training programs that elevate interview consistency and quality.
- Own tooling and systems optimization — continuously evaluate and improve how we leverage Greenhouse, Guide, Workday, etc. to drive efficiency and accuracy in scheduling and across the candidate lifecycle.
- Track and report on team performance and SLAs, holding the team accountable to metrics and KPIs.
- Lead hiring, onboarding, and career development for Recruiting Coordinators with a focus on growing early-career talent.
- Act as a player-coach: willing to step in and support when needed while building long-term solutions.
Preferred Qualifications
No preferred qualifications provided.
