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Senior Associate – Customer Success – Strategy & Operations
| Company | Stellar Health |
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| Location | New York, NY, USA |
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| Salary | $85000 – $120000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- At least 2 years of relevant experience in fields such as management consulting, customer success, account management, or similar client-facing, analytical, or strategic roles at health tech or value based care companies.
- Prior experience in healthcare or exposure to healthcare projects is required.
- Strong analytical skills and attention to detail, and love working with data.
- Skilled at customer management and can build relationships as a trusted & respected thought-partner.
- Experienced in prioritization and project management.
- Able to challenge the customer’s thinking through insights and analysis and use data to demonstrate ROI.
- Exceptional communicator, and able to crisply articulate problems and solutions even when operating under uncertainty.
- Ability to balance multiple priorities, communicate roadblocks, and work effectively within a small and nimble team.
- Strong interest in healthcare, particularly value-based care, and willingness to learn more.
Responsibilities
- Conducting analysis to help define the overall Customer Success strategy for dedicated customers.
- Analyzing and monitoring trends in data to ensure we are on track to hit key performance metrics.
- Evaluating customer health – diagnosing barriers to success, developing data-driven mitigation strategies, and identifying opportunities for strategic account growth.
- Managing complex cross-functional implementations and strategic workstreams through to successful outcomes.
- Collaborating closely with the Growth team to inform renewal strategy and identify/execute upsell opportunities grounded in demonstrated client ROI.
- Cultivating deep, trusted-advisor relationships with client stakeholders at all levels (from operational contacts to executives), effectively communicating Stellar’s impact and strategic roadmap.
- Flexing your data and analytics chops on a regular basis. You should be comfortable using data to understand how customers are performing and which levers may need to be pulled to drive more ROI.
Preferred Qualifications
- Individuals who love the entire journey of problem solving; embracing unstructured problems, developing a path forward, and executing against the plan, and measuring outcomes.
- Individuals who are curious by nature, and who have a deep desire to learn more about value-based care and about how a healthcare technology startup drives towards success.
- Individuals who enjoy a high degree of autonomy and are unafraid to voice opinions in pursuit of finding a better way of doing things.
- Individuals who at their core want to be operators – but who also want strategic thinking and medium/long term planning to be a core part of their role.
- Individuals who thrive in a fast paced client-focused environment and enjoy bringing structure to ambiguity and continuously evaluating priorities.
- Strong communicators who can build and maintain relationships with customers and internal teams.
- Detail-oriented individuals with the ability to think through complex healthcare problems.
- Team players who love collaborating with both internal stakeholders and clients.
