Delivery Lead – Account Success Technology & Agentforce Solutions

Delivery Lead – Account Success Technology & Agentforce Solutions

Requirements

• 10+ years experience in delivery management.
• Proven track record of successfully leading complex technical projects.
• Manage and communicate with remote developers.
• Strong problem-solving skills and the ability to navigate through organizational complexities.
• Excellent communication and stakeholder management skills.
• Demonstrated ability to lead cross-functional teams and drive results.
• Ability to work effectively in a fast paced, high energy, team-oriented environment.
• Have a good understanding of technical concepts and can foster and navigate conversations with a technical audience.

Responsibilities

• Gain a deep understanding of the business goals and strategy from the Product Leads, focusing on how Agentforce features, new agents, and Salesforce platform drive productivity gains, time savings, and knowledge up-skilling for Account Success.
• Translate high-level business objectives into actionable plans and deliverables.
• Ensure alignment of delivery plans with the broader business strategy and objectives.
• Provide expert guidance to solution architects and developers on decisions that significantly impact product functionality, maintenance, and support.
• Lead the team in conducting proof of concepts and experiments on current and upcoming product features.
• Proactively identify and remove issues and blockers that impede the team’s progress.
• Navigate through the approvals and ‘red tape’ of Salesforce to ensure smooth project execution.
• Partner with Product Leads to ensure a clear and mutual understanding of the roadmap and deliverables.
• Foster a culture of innovation and continuous improvement within the team.
• Develop and manage detailed roadmap items, epics, sprints, user stories, and other related items in GUS.
• Plan product feature releases in alignment with BT release cycles.
• Actively participate in the BT monthly OrgCS release process.
• Oversee and manage the work performed by contractors and/or BT scrum teams.
• Communicate project status, risks, and opportunities to stakeholders in a clear and timely manner.
• Efficiently manage delivery timelines and resources, ensuring optimal utilization of contractors and/or BT scrum teams.
• Implement best practices in project management to ensure high-quality delivery.
• Maintain a thorough understanding of the current capabilities, features, and roadmap of Agentforce Assistant, Autonomous agents, and the Salesforce Platform.
• Stay informed about the capabilities, features, and roadmap of Data Cloud and its integration with Agentforce.
• Continuously update technical knowledge to keep pace with evolving technologies and industry best practices.
• Ensure the technical integrity and quality of all deliverables.
• Build and nurture strong relationships with various internal groups: Collaborate with Business Technology (BT) architects specializing in AI to align on roadmap features and best practices.
• Coordinate with Tech & Product (T&P) on new product features and the overall product roadmap.
• Engage with Digital Customer Success (DCS) to stay updated on their processes and agent types, sharing best practices and project insights.
• Work closely with the Project Management Office (PMO) to ensure delivery plans are in sync with the overall program and project plans.
• Act as a liaison between different departments to ensure cohesive and aligned project execution.

Preferred Qualifications

• Building autonomous agent systems that enhance workflows and user experiences.
• Proficiency in crafting engaging and effective prompts for various platforms and purposes.
• Salesforce experience and certifications preferred.