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PC Technician – Mid
| Company | Booz Allen |
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| Location | Fort Campbell, KY, USA |
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| Salary | $55200 – $126000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level |
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Requirements
- 3+ years of experience troubleshooting IT hardware, software, and VDI client hardware and software
- Experience using Remedy for receiving, documenting, and closing tickets
- Knowledge of SCCM, McAfee, InTune, Forescout, Tiviolo, or Hypori
- Ability to oversee and guide junior technicians in day-to-day duties
- TS/SCI clearance
- HS diploma or GED and 8+ years of experience as a PC Technician, or Bachelor’s degree in a Science, Technology, Engineering, or Mathematics (STEM) field and 3+ years of experience as a PC Technician
- DoD IAT Level II Certification
Responsibilities
- Performs a variety of services in support of End Users or Missions for the various components and commands residing at the locations assigned and as directed by leadership
- Manages and provides day-to-day support for End User Devices that provide local or remote access, whether using wired or wireless connectivity
- Provides troubleshooting and resolving technical issues
- Conducts application and data migration necessary as a result of a hardware or software IMAC or re-installation
- Troubleshoots and repairs software and network connectivity issues
- Build, configure, and test IT equipment in accordance with applicable standard hardware configurations, software images, procedures, and specific requirements
- Plan, engineer, coordinate, install, or manage equipment installations
- Recommend upgrades to and replacements in accordance with policies and procedures
- Integrate, test, and verify VDI client hardware and software
Preferred Qualifications
- Experience working in a government environment
- Possession of excellent customer service skills
