Salesforce Change Management Consultant

Salesforce Change Management Consultant

Requirements

• Bachelor’s Degree or equivalent combination of education and experience
• Experience in general management/software consulting preferred
• Experience related to the successful delivery of change management work including: change assessments, job/role design, stakeholder engagement, organizational readiness, leadership alignment, change impact analysis, education, communications, training, user adoption, change measurements, and sustainment
• Experience conducting business interviews and leading client workshops

Responsibilities

• As a Change Management Consultant, you will work across projects as a thought leader and develop change strategies that enable successful digital and organizational transformations and cloud based technology implementations
• Be a champion of change on projects with customers across various practices
• Strategically collaborate with customers to determine the best approach to user adoption
• Train customers on the solutions we’ve built and how to best implement change within their organization
• Work alongside superusers to give users a voice in the implementation
• Ability to quickly acquire new technical expertise and understanding of latest Salesforce features and major launches and train and mentor our team as required
• Understand client’s culture, business strategies, and associated organizational change management opportunities and challenges
• Approach organizational change as both an art and a science, leveraging proven change methodologies, as well as a strong understanding of individual and organizational psychological factors that influence and drive behavioral change
• Build relationships with constituents including: clients, internal teams, and consulting partners
• Work across teams to serve as the “expert” on organizational change management including: overall program strategy, change design and execution, stakeholder engagement, organizational readiness, leadership alignment, communication and training, project management, business process design, sustainment, and measurement
• Support a growing practice and be able to thrive in a fast-paced entrepreneurial environment, aid in identifying opportunities and building client relationships, internal infrastructure, and best practices to strengthen our foundation

Preferred Qualifications

• Experience with Salesforce Service Cloud, Sales Cloud, Contact Centers, Field Service, Salesforce CPQ, and/or Tableau a plus
• Experience with change management tools, templates, techniques, or frameworks
• Excellent communication skills and strong leadership and presentation skills
• 4+ years experience in consulting, business technology, or functional domain
• Strong technology background with working knowledge of Salesforce’s preferred collaboration platforms (Google Suite, Chatter, Quip, Smartsheet, Slack) preferred
• Salesforce.com organization and product knowledge preferred