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Customer Service Associate – Life Insurance
| Company | Accenture |
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| Location | San Antonio, TX, USA |
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| Salary | $18.27 – $31.15 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior |
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Requirements
- Ability to work a shift between the hours of 7 am 7 pm
- Minimum 1 year of experience in a call center environment
Responsibilities
- Handles customer service inquiries via telephone and or email and performs a variety of complex clerical or administrative support functions which require knowledge and understanding of Group Insurance policies for Life Insurance.
- Will support the resolution of customer problems, incidents, issues, requests, and queries Liaise with other support teams, or product teams as required to resolve requests issues in a timely manner
- Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents
- Manages incoming telephone calls, emails, and or faxes for Life Insurance
- Utilizes resources and tools to accurately respond to customer inquiries and follows all documented processes and workflows provided by the client to enhance customer service and reduce customer effort operating efficiency
- Able to learn and be proficient with client’s incident management and knowledge management tools, client information systems, and service desk procedures
- Demonstrates understanding of the customer’s business needs as trained and maintains high customer satisfaction ratings
- May perform follow-up on incidents with customers to ensure customer satisfaction
- May support reporting functions providing end-of-day status, data for weekly status reports, etc.
Preferred Qualifications
- Experience in the life insurance field
- Experience with reporting
- Experience in a BPO BPS environment
- Excellent written and verbal communication skills in English and/or Spanish
