Intern – Desktop Support Technician
| Company | The Federal Reserve System |
|---|---|
| Location | Boston, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Internship |
| Degrees | Bachelor’s, Associate’s |
| Experience Level | Internship |
Requirements
- Currently pursuing an associate’s or bachelor’s degree in information technology, computer science or a related technical field.
- Hands on experience providing technical support and desktop/end-user computing assistance
- Strong troubleshooting and problem-solving skills with a keen attention to detail
- Proficient in the use of common desktop operating systems (Windows, iOS), productivity software, and hardware
- Ability to communicate technical information effectively to non-technical users
- Excellent customer service orientation and interpersonal skills
- Willingness to learn new technologies and continuously expand technical knowledge
Responsibilities
- Respond to and resolve incoming support requests from users via phone, email, or in-person
- Diagnose and troubleshoot hardware, software, and network connectivity problems on desktops, laptops, and other end-user devices
- Install, configure, and maintain desktop computer equipment and peripheral devices
- Assist with the deployment of new hardware and software to end-users
- Provide training and guidance to users on the proper use of computer systems and applications
- Maintain detailed documentation and records of all support activities and resolutions
- Escalate complex or unresolved issues to higher-level IT support teams as needed
- Collaborate with other IT staff to ensure consistency in support processes and standards
Preferred Qualifications
-
No preferred qualifications provided.